Last updated: [October 2026]

This Booking, Cancellation & Refund Policy governs bookings of accommodation made through the website astyliving.com and forms an integral part of the Terms & Conditions of AstyLiving.

The website and the service operate under the trademark AstyLiving, which belongs to the company:

ATHENEAN AGENCY Μονοπρόσωπη Ι.Κ.Ε. (Single-Member Private Company)
Al. Panagouli 17, 16675 Glyfada, Attica, Greece
VAT No.: 801074603
G.E.MI. (General Commercial Registry) No.: 148481901008
Tel.: +30 210 894 8394
Website: www.astyliving.com
Email: info@astyliving.com

For the purposes of this Policy, ATHENEAN AGENCY Μονοπρόσωπη Ι.Κ.Ε. is referred to as “AstyLiving”, “the Company” or “the Business”.

1. Scope of the Policy

This Policy sets out the basic terms that apply to bookings of accommodation through AstyLiving and, in particular:

• the procedure for making and confirming a booking
• availability and pricing
• the methods and terms of payment
• the cancellation of a booking
• changes to dates or other booking details
• cases where the guest does not show up
• refunds
• the cancellation or inability to provide the accommodation
• as well as other cases related to the performance of a booking.

This Policy applies in conjunction with the Terms & Conditions, the Personal Data Protection Policy and the Cookie Policy of AstyLiving.

2. Contracting party

Bookings made through AstyLiving are concluded with ATHENEAN AGENCY Μονοπρόσωπη Ι.Κ.Ε., which is the contracting party vis-à-vis the guest for the booking made through the platform.

AstyLiving operates as a trademark and as an online platform through which ATHENEAN AGENCY Μονοπρόσωπη Ι.Κ.Ε. offers and manages short-term accommodation services and makes the relevant bookings.

By completing the booking, the guest accepts that the contractual relationship concerning the booking is governed by these terms and is concluded with ATHENEAN AGENCY Μονοπρόσωπη Ι.Κ.Ε., without prejudice to the rights afforded to the guest by applicable law.

3. Booking procedure

Bookings are made through the online procedure provided on the website astyliving.com.

During the booking procedure, the guest selects, depending on the availability and features of the accommodation:

• the accommodation
• the arrival date
• the departure date
• the number of guests
• any additional options or services available
• and the available method of payment.

Before completing the booking, the guest is informed of the essential details of the booking, including the period of stay, the number of guests, the total price and the specific terms applicable to that particular booking.

The booking is completed when the guest has successfully completed all the required steps of the procedure and, where required, has made the payment provided for.

4. Booking confirmation

Upon successful completion of the procedure, a booking confirmation is sent to the email address provided by the guest.

The confirmation may include, among other things:

• the booking details
• the accommodation
• the dates of stay
• the number of guests
• the total cost
• the amount paid
• the method of payment
• the cancellation terms
• and the essential information needed for the stay to take place.

The guest must check that the details in the confirmation are correct and inform AstyLiving without undue delay in the event of an error.

5. Availability of accommodation

All bookings are made on the basis of the availability shown on the website at the time the booking is made.

The display of an accommodation or of specific dates as available does not constitute a booking until the booking procedure has been successfully completed.

In the event of a technical error or other exceptional circumstance resulting in availability being displayed incorrectly, AstyLiving will inform the guest and will make reasonable efforts to find a suitable solution.

6. Prices and charges

The price of the booking is displayed before the booking is completed and relates to the specific accommodation, the selected dates and the number of guests.

Any additional charges, fees or services applicable to the specific booking are disclosed to the guest before the booking is completed, where required.

The prices and terms displayed upon completion of the booking form the basis of that particular transaction, subject to any obvious technical or other error.

In the event of an obvious pricing error, AstyLiving reserves the right to contact the guest in order to settle the booking, in accordance with applicable law.

7. Payment

Payment for the booking is made through the available payment methods displayed on the website during the booking procedure.

Depending on the accommodation and the type of booking, the following may be required:

• payment in full at the time of booking
• payment of a deposit
• or another form of payment disclosed to the guest before the booking is completed.

The booking is deemed confirmed only once the required procedure and, where applicable, the required payment have been completed.

Online payments may be processed through a partner payment service provider. Payment details are processed in accordance with the terms and security procedures of the relevant provider.

8. Cancellation policy

Whether a booking may be cancelled, and the financial consequences of cancellation, are determined by the cancellation policy applicable to the specific booking.

The applicable cancellation policy is disclosed to the guest before the booking is completed and is included in or reflected in the booking confirmation.

Depending on the accommodation, the price, the dates and the type of booking, the following may apply:

• free cancellation up to a specific date
• a partial refund
• retention of a specific amount
• retention of the deposit
• or a non-refundable booking.

Where a special cancellation policy applies, the specific terms of that booking prevail as regards cancellation, subject to the mandatory provisions of applicable law.

9. Cancellation by the guest

The guest may request the cancellation of their booking through the procedure set out in the booking confirmation or by contacting AstyLiving using the available contact details.

The date and time at which the cancellation request is recorded are used to determine the applicable cancellation terms.

The amount refunded, where a refund is provided for, is calculated in accordance with the cancellation policy that was disclosed to the guest when the booking was made.

Cancellation does not automatically entail a full refund of the amount paid.

10. Change of dates or booking details

The guest may request a change to the dates of stay or to other booking details before arrival.

Acceptance of any change depends on:

• the availability of the accommodation
• the terms of the specific booking
• and any difference in price resulting from the change.

A change of dates is not deemed automatically accepted until it has been confirmed by AstyLiving. Where the change is not possible, the cancellation terms of the original booking apply.

11. Guest no-show

Where the guest does not arrive at the accommodation on the scheduled arrival date without having previously cancelled their booking, this is deemed to be a no-show.

In that case, the specific terms of that booking and of the corresponding cancellation policy apply.

Depending on the terms of the booking, no refund may be provided for, or a partial refund may be provided for.

12. Early departure

Where the guest departs early, before the scheduled departure date, no right to a refund for the unused days arises automatically.

Any refund depends on the terms of the specific booking and the applicable cancellation policy, without prejudice to the guest’s mandatory rights under applicable law.

13. Cancellation or inability to provide the accommodation by AstyLiving.

Where, after a booking has been confirmed, ATHENEAN AGENCY Μονοπρόσωπη Ι.Κ.Ε. is unable to secure the stay at the specific accommodation for a reason falling within its sphere of responsibility, AstyLiving will inform the guest as soon as possible.

Depending on the circumstances and availability, AstyLiving may offer:

• alternative accommodation of an equivalent or suitable category
• a change of dates
• or cancellation of the booking and a refund of the amount provided for under applicable law and the terms of the booking.

Where a refund is agreed or required, it is, as a rule, made using the same method of payment used for the original transaction, unless otherwise agreed or where this is not technically feasible.

14. Problems during the stay

Should the guest encounter a serious problem that materially affects their stay, they must contact AstyLiving as soon as possible, so that reasonable efforts can be made to resolve it.

AstyLiving assesses each incident individually and, depending on the nature and severity of the problem, may offer a suitable solution, including, where appropriate, a change of accommodation, rectification of the problem, or a refund of part or all of the amount.

Timely reporting of the problem is essential in order to give AstyLiving the opportunity to investigate it and, where possible, to rectify it during the stay.

15. Refunds

Where a refund is provided for, the amount of the refund is determined in accordance with:

• the cancellation policy of the specific booking
• the terms of the booking
• the reason for which the refund is made
• and applicable law.

Refunds are, as a rule, made using the same means of payment used for the original transaction.

The time it takes for the refund to appear in the guest’s bank account or on their card may depend on the guest’s bank, payment provider or financial institution and is not controlled by AstyLiving.

In the case of a partial refund, only the amount provided for by the applicable policy or by the relevant agreement is refunded.

16. Additional charges and damage

The price of the booking does not include any amounts that may arise from:

• damage caused to the accommodation or its equipment
• breach of the rules for use of the accommodation
• use of additional services not included in the original booking
• or other charges that were disclosed to the guest before or during the booking.

Any additional charge must comply with the Terms & Conditions, the specific terms of the accommodation and applicable law.

17. Extraordinary circumstances and force majeure

In the event of occurrences beyond the reasonable control of AstyLiving that render the performance of a booking impossible or substantially more difficult, AstyLiving will make reasonable efforts to inform the guest and to find a suitable solution.

Such occurrences may include, by way of example and without limitation, natural disasters, serious and unforeseeable incidents, government measures, major disruptions of essential infrastructure, or other events of force majeure.

Each such case is handled in accordance with the terms of the specific booking and the mandatory provisions of applicable law.

18. Right of withdrawal

Bookings of accommodation for specific dates or a specific period of time are subject to the special rules laid down by applicable law for distance contracts and accommodation services.

Any right of withdrawal, as well as the exceptions or limitations provided for, applies in accordance with the legislative framework in force at the relevant time.

In any event, the specific cancellation terms disclosed before the booking is completed apply without prejudice to the consumer’s rights that cannot be excluded or limited by contract.

19. Application of the Policy to the booking

The terms displayed to the guest before the booking is completed, including the price, the dates and the applicable cancellation policy, constitute the specific terms of that particular booking.

In the event of a discrepancy between a general term of this Policy and a specific term disclosed to the guest at the time of booking, the specific term of that particular booking applies, subject to the mandatory provisions of applicable law.

20. Contact

For any matter relating to a booking, cancellation, change of dates, payment or refund, the guest may contact AstyLiving using the following details:

ATHENEAN AGENCY Μονοπρόσωπη Ι.Κ.Ε.

Al. Panagouli 17
16675 Glyfada, Attica, Greece
VAT No.: 801074603
G.E.MI. No.: 148481901008
Telephone: +30 210 894 8394
Website: www.astyliving.com
Email: info@astyliving.com

21. Governing law and consumer protection

This Policy is governed by Greek law as in force from time to time.

No term of this Policy is intended to exclude, limit or waive any rights of the guest or consumer that are mandatorily provided for by applicable law.

Any dispute shall in the first instance be sought to be resolved amicably by contacting AstyLiving, without prejudice to the guest’s right to have recourse to the competent bodies or to the competent authorities and courts, in accordance with applicable law.

22. Amendments to the Policy

AstyLiving may amend this Policy where this is required due to changes in legislation, in the way the service operates, in the booking procedure or in the services provided.

Each booking is governed by the terms and cancellation policy that were disclosed to the guest at the time that particular booking was made, subject to the mandatory provisions of applicable law.